Enrolled Patient Information
Information about our accessing care during our end of year closure
Kia ora — Our clinic has limited services over Christmas and New Year. From 25 December to 2 January ProCare is subsidising CareHQ virtual appointments when booked through MyIndici.
What CareHQ is
Secure same-day virtual consults with New Zealand-registered doctors for non-urgent care.
Discounts via MyIndici Before Christmas (book through MyIndici)
Children under 14: Free
Adults (non‑CSC): $65 (was $80)
Nurse consults: $30 (was $60)
Special rates (25 Dec–2 Jan) — only via MyIndici
Children under 14: Free
CSC youth (14–17): Free
Non‑CSC youth (14–17): $25
CSC adults: $30
Non‑CSC adults: $50
Nurse consults: $30
How to book
Log in to MyIndici.
Select CareHQ Virtual Consultation under appointments.
Choose a same‑day or scheduled slot and complete the booking — the subsidy applies automatically.
If you need non‑urgent medical advice over the holidays, book through MyIndici for faster, cheaper care. Wishing you and your whānau a safe festive season.
Test Results
Should your results be abnormal, you will be contacted by your doctor, or the nurse after the results have been reviewed by the doctor. Please make sure your contact details are up to date.
If you are enrolled on the MyIndici patient portal, you will be able to access your results online, after the doctor has reviewed them by clicking the results/reports tab.
Please note that it is not our policy to routinely contact patients to advise results that are normal. If you are registered for the patient portal you can check online.
If you have specific concerns you can speak to a nurse over the phone, the easiest way to do this is to call (09) 3786827 and asked to be transferred to the nurse line to leave a message for the nurse to call you back.
Southern Cross Insurance
Patient Portal Messaging
Consultation charge of $ 29.50 ($19.50 CSC) for each message will be applied to your account for processing these messages. Please keep these messages brief where possible.
Photos can be attached to portal messages if required.
Use of HeidiAI at our Medical Centre
Repeat prescriptions
Please use the MyIndici portal “medication tab” to request repeat prescriptions of any longterm medications. Please note, repeat prescription charges will be applied. See fees for more detail.
To request non-longterm medications please phone reception and discuss your request with a nurse or book a consultation with a GP.
Information on extended 12 monthly prescriptions can be found here and FAQ
Patient Feedback
We are continuously working towards providing the best patient experience possible. Grey Lynn Family Medical Centre acknowledges the rights of the patient outlined within the Health & Disability Commissioners Code of Rights. We aim to provide a high quality, professional service for all patients at all times.
If you have any feedback about the treatment or service you have received from us, we would like to know.
We encourage you to provide full details of your complaint in writing to us as soon as possible so we can fully investigate your complaint.
Please email our complaints officer at practicemanagerglfmc@gmail.com.
Further Help and advise is available through the Health and Disability Consumer Advocacy Service:
Toll free: 0800 555 050
Email: advocacy@hdc.org.nz
Electronic claiming on the spot.
Easy electronic claiming with no claim forms. With Easy-claim your claim for eligible healthcare services can be processed immediately in most circumstances. If your claim is approved, the amount you are entitled to will be paid directly by Southern Cross.
How does it work?
Simply present your Member card at the counter and if your plan covers the treatment or prescription and the treatment or prescription qualifies, Southern Cross will reimburse us directly. Easy!
For more information about Southern Cross Easy-Claim visit their website. https://www.southerncross.co.nz/society/for-members/making-a-claim/easy-claim
At GLF Medical Centre, we use HeidiAI, a secure clinical assistant tool, to help our doctors work more efficiently and provide high-quality care. HeidiAI assists with clinical documentation, note-taking, and summarising medical information — allowing our doctors to spend more time focusing on you during your consultation.
Patient Confidentiality and Data Security
Your privacy and the security of your health information remain our top priority. HeidiAI operates within strict privacy and data-protection standards compliant within the New Zealand health information laws.
No patient data is shared publicly or used for training AI models.
All data is securely encrypted and stored in accordance with healthcare data security requirements.
Only authorised clinical staff can access your records.
Doctor and Patient Choice
If you prefer not to have HeidiAI used during your consultation, please let your doctor or reception staff know before or during your visit — this will be fully respected.
HeidiAI is intended to support, not replace, clinical judgement. All decisions regarding your care are made by your doctor.