Enrolled Patient Information

Test Results

Should your results be abnormal, you will be contacted by your doctor, or the nurse after the results have been reviewed by the doctor. Please make sure your contact details are up to date.

If you are enrolled on the MyIndici patient portal, you will be able to access your results online, after the doctor has reviewed them by clicking the results/reports tab.

Please note that it is not our policy to routinely contact patients to advise results that are normal. If you are registered for the patient portal you can check online.

If you have specific concerns you can speak to a nurse over the phone, the easiest way to do this is to call (09) 3786827 and asked to be transferred to the nurse line to leave a message for the nurse to call you back.

Patient Portal Messaging

Consultation charges ($19.50) for each message will be applied to your account for processing these messages. Please keep these messages brief where possible.

Photos can be attached to portal messages if required.

Repeat prescriptions

Please use the MyIndici portal “medication tab” to request repeat prescriptions of any longterm medications. Please note, repeat prescription charges will be applied. See fees for more detail.

To request non-longterm medications please phone reception and discuss your request with a nurse or book a consultation with a GP.

Patient Feedback

We are continuously working towards providing the best patient experience possible. Grey Lynn Family Medical Centre acknowledges the rights of the patient outlined within the Health & Disability Commissioners Code of Rights.  We aim to provide a high quality, professional service for all patients at all times.

 If you have any feedback about the treatment or service you have received from us, we would like to know. 
We encourage you to provide full details of your complaint in writing to us as soon as possible so we can fully investigate your complaint.

Please email our complaints officer at practicemanagerglfmc@gmail.com.

Further Help and advise is available through the Health and Disability Consumer Advocacy Service: